Frequently
asked questions
Frequently
asked questions
General
Confirm the return with the sales manager for your area and/or their assistant (return slip must be included). PLEASE NOTE: product returns must be sent directly to our factory: Fermeture GROOM ZI L'Aumaillerie CS 20615 35306 Fougères If the address is incorrect, this will cause a significant delay in processing your return.
-Chrome finish -Brass finish -Brushed stainless steel finish
If you are a hardware retailer: yes, please contact the GROOM representative for your area. If you are a private individual: we sell our products through hardware retailers. Please contact the retailer of your choice.
Please check with a hardware distributor in your area.
Accessories and spare parts are listed in the current price list. This depends on the part, so please send us a photo of it to communication@groom.fr to be sure.
Door closers: 24 months from the date of manufacture, 60 months for certain door closers identified in our latest catalogs: - GR150 - GR200 - GR300 - GR400 - GR450 - GR500 - GROOM 3400 - GROOM 3500 Other products in the GROOM range: 24 months from the date of delivery
You will find all the documentation on our website by going directly to the product pages (in the “PRODUCTS” tab, select the range and then click on the relevant product).
Pour toute question technique sur nos produits, nous vous invitons à vous diriger vers le responsable de secteur GROOM.
Products
Door closers: 24 months from the date of manufacture, 60 months for certain door closers identified in our latest catalogs: - GR150 - GR200 - GR300 - GR400 - GR450 - GR500 - GROOM 3400 - GROOM 3500 Other products in the GROOM range: 24 months from the date of delivery
Accessories and spare parts are listed in the current price list. This depends on the part, so please send us a photo of it to communication@groom.fr to be sure.
-Chrome finish -Brass finish -Brushed stainless steel finish
On our YouTube channel by clicking here or directly on the relevant product pages on our website.
Door closers: - Standard RAL colors: silver, white 9016, black 9005 - Other finishes available as options
Door closer & door hardware
The GR300, GR450, and GR500 door closers (optional) are equipped with a closing delay. It can be adjusted using the needle screw on the front (marked DC).
In accordance with standard EN1154, it must be set between angles of 120° and 65° (delay adjustment and operating range) at less than 25 seconds for fire doors. But technically, the delay can be longer than this.
Type B installation: -Install on the hinge side of the frame on the opening side -Install on the side opposite the hinges on the frame Type G Reverse installation: - Install on the side opposite the hinges on the opening side -Install on the hinge side on the frame
Check the direction of installation of the slide. Check that the slide's set screw is tightened. Check the direction of installation of the tab and that the set screw is tightened. Check that the stop mode is engaged (white plastic tab).
Yes, the hinges are suitable for installation on wood and steel doors. Depending on the weight, allow for 3 hinges per door leaf.
This item cannot be ordered on its own.
Manually open the sash to the desired angle (greater than 70°) and it will be held automatically.
Color coding on the pivot axis indicating the strength of the installed device: - Strength 3: red - Strength 4: yellow - Strength 5: green
The cable is 4 meters long as standard.
Supply voltage: 24Vdc Power consumption: 2.3Watt without Groom grl000217-1 step-down converter
Locking system
Yes, provided that the waterproof enclosure is correctly installed. We are NF IP 42 certified.
Yes, the handle strap can be cut to size.
The GRS300 cannot be installed on a push door.
Power is supplied in the middle.
Yes, according to the report, the suction cups comply with the IP68 standard.
The contact cable is 0.6 meters long. The power cable is 2 meters long.
There are no LEDs on the GRS300.
Yes, the counter plate is sold with the suction cup.
Access control line: 12, 24, or 48 VDC on a minimum 3A power supply DAS line: 24 or 48 VDC
The cable is available only as an option and measures 5 meters.
Smoke and air ventilation
Check that the installation is connected to the required voltage (24 V or 48 V) and set to the required mode (transmit or break). Check the condition of the oleopneumatic springs. Try opening the frame manually to test the operation of the lock (see instructions in section IX 4-2).
Check that the power line is back in service (live) for breakaway suction cups. Check that the power line is back in service (dead) for emission suction cups. Check that nothing is preventing the frame from closing completely.